Case Study: D&W Fine Pack achieves higher training engagement and lasting behavior change with BizLibrary

D&W Fine Pack - Customer Case Study

D&W Fine Pack, a Mid Oaks Investments portfolio company with 11 U.S. locations, supplies food service and food packaging products with a focus on safety, quality and productivity. They set out to deliver year‑long, blended training for supervisors and managers—broken into four modules combining BizLibrary courses, in-person sessions, team building and workbooks—but found learners weren’t retaining enough to drive behavior change and first‑line supervisors were often promoted without formal training.

Using BizLibrary’s Content Management Platform, D&W added post‑training “boosters” (quizzes, polls, reflections) and refined modules based on feedback, launched a quarterly “Culture Reset” around three core values, and piloted first‑line supervisor training. The result has been higher management engagement, improved learning retention and observable behavior changes across the organization, earning D&W BizLibrary’s Client of the Month recognition.

D&W Fine Pack

Estella Kellogg

Program Manager