Case Study: WeSell achieves a 30% increase in chat-to-closed customer conversions with Bizible

Qualifying Leads with Olark Live Chat

WeSell.com, led by CTO Boris Tsibelman, operates over 16,000 domains spanning e-commerce, lead generation, and consumer sites. To grow leads the company added Olark Live Chat (which integrates with Salesforce), boosting customers by about 5%, but the team still couldn’t attribute chat-generated leads to specific marketing channels.

Bizible gave WeSell exact attribution — marketing source, location, and device — for leads coming through live chat, and integrated across thousands of sites in under two minutes. With that insight they improved targeting and lead qualification, increased live-chat conversion effectiveness, and saw chat-to-closed customer conversion rates rise by 30%.

WeSell

Boris Tsibelman

Chief Technology Officer, WeSell.com