Case Study: CEP America improves patient feedback response rates with Bivarus

Shifting to an Actionable Patient Experience Solution

CEP America, one of the nation’s leading providers of acute care management and staffing solutions, wanted a better way to support quality improvement and give providers timely insight into patient feedback. Its internal paper survey method was no longer meeting that need, so it began looking for an electronic survey vendor.

CEP America chose Bivarus and its patient experience platform because of the patented surveying algorithm, which allowed for short, customized surveys matched to each patient’s experience in real time. The platform was well received by providers, and survey response rates increased about 300% across all providers, helping teams respond to comments faster and improve care processes within the first 90 days at one site.

CEP America

Nic Curry

Associate Program Manager