Case Study: Solve iT reduces inbound service requests by 70% with Bitwarden

Solve IT reduces inbound service requests by 70% with Bitwarden

Solve iT, a managed service provider based in North Carolina, was facing significant client frustration with their previous password management solution, Keeper. Their clients found the tool to be unwieldy, invasive, and hard to operate, prompting the customer to research a new, more intuitive password manager from a vendor like Bitwarden.

By implementing Bitwarden, Solve iT found a solution that was easy to use and deploy. The vendor's product offered robust autofill functionality and secure credential sharing. This shift resulted in a 70% reduction in inbound support requests for Solve iT, allowing them to add more clients without increasing overhead and achieve 100% internal adoption of the password manager.

Solve IT