Case Study: North America Municipal Utility achieves improved security posture and reduced third‑party risk with BitSight

North America Municipal Utility Leverages BitSight to Monitor Security Performance Across Business Ecosystem

North America Municipal Utility, one of the largest municipal utilities serving 400,000 electric and water customers, needed an outside‑in view to meet NERC cybersecurity requirements and to identify and remediate both internal and third‑party risks. To gain that external perspective and benchmark progress, the utility engaged BitSight and adopted BitSight Security Ratings for Benchmarking and BitSight Security Ratings for Vendor Risk Management.

Using BitSight’s Security Ratings platform, the utility quantified risk across compromised systems, diligence, and user behavior, monitored critical third parties, and tracked improvements over time with visualized metrics. BitSight enabled the organization to pinpoint elevated risks, coordinate remediation with network teams, demonstrate security performance gains to executives and the Board, and incorporate vendor ratings into RFP and renewal decisions—strengthening their external security posture and third‑party risk management.