Case Study: Epiq restores customer trust and strengthens security posture with BitSight for Security Performance Management

Epiq tackles the root cause of cybersecurity risks with BitSight’s SPM solution

Epiq, a global technology‑enabled services leader to the legal industry, faced a reputational and security crisis after a 2020 cyber‑attack and needed to understand risk across its enterprise and subsidiary IT environments. With customers and partners hesitant to trust Epiq’s controls and internal tools providing incomplete visibility, the company engaged BitSight and deployed BitSight for Security Performance Management to identify root causes of risk and rebuild confidence.

BitSight delivered a single console view of Epiq’s attack surface and subsidiary posture, providing daily alerts and contextual data that often revealed vulnerabilities ahead of scheduled scans and enabled faster, prioritized remediation. By using BitSight’s ratings and reports as a measurable key risk indicator for the board and C‑suite, Epiq validated new controls, improved alignment between security and business teams, and rebuilt customer trust—helping win business that had been lost after the attack.

Epiq

Jerich Beason

Senior Vice President, Chief Information Security Officer