Case Study: Thailand Pool Tables achieves improved team collaboration and increased sales with Bitrix24

Thailand Pool Tables - Customer Case Study

Thailand Pool Tables, a provider of billiard and home entertainment solutions across Thailand and Asia, needed a single collaboration platform to connect teams in four locations and automate routine work. After evaluating options they chose Bitrix24 and began using core tools such as Calendar, Tasks, CRM, Open Channels and Web forms, while testing Bitrix24 Drive and planning telephony and email integration.

Bitrix24 enabled Thailand Pool Tables to replace fragmented tools (email, Skype, Dropbox) with integrated chat, tasking and CRM workflows, improving team interaction, faster decision-to-implementation cycles and clearer visibility of who has seen information. The Bitrix24 CRM and Facebook integration also improved handling of customer interactions and routing, increasing productivity and the company’s ability to close deals.

Thailand Pool Tables

Trairat Tapaniyanan

Operation Manager