Case Study: Team Expansion reduces CRM and telephony costs with Bitrix24

Team Expansion cuts CRM costs from $75 to $1.50 per user with Bitrix24

Team Expansion, a nonprofit organization operating in approximately 50 countries, faced a fractured and inefficient system after its staff avoided their outdated open-source CRM. This led to the challenge of finding an affordable and intuitive CRM to unify their operations, leading them to evaluate over 200 solutions, including expensive options like Salesforce. Their search brought them to Bitrix24.

By implementing Bitrix24, the organization consolidated its varied activities into a single platform, using its CRM and contact center tools. This democratized development, allowing staff without IT backgrounds to build their own pipelines. The solution resulted in a dramatic cost reduction, lowering their CRM expense from $75 to approximately $1.50 per user and cutting telephony expenses by 30%. Team Expansion is now successfully operating with Bitrix24 and is convinced it works better than their previous solution.

Team Expansion