Case Study: IMTS Institute improves lead management and admission counselling with Bitrix24

IMTS Institute reduces lead leakage with Bitrix24 for 350+ employees

IMTS Institute, an educational establishment in India, faced challenges with disjointed lead management, poor customer communication, and slow team collaboration. Their inquiries from platforms like Google Ads, Facebook, and WhatsApp were scattered, leading to lost leads and slow response times. They turned to Bitrix24 for a solution.

By implementing Bitrix24's Contact Center and CRM tools, IMTS Institute centralized all student inquiries into a single platform. This solution reduced lead leakage and improved response speed through automated workflows and reminders for their counsellors. The result was faster admission counselling and better team coordination, allowing the team to track every student's progress more effectively.

IMTS Institute