Case Study: Diamante Associates achieves 10-15% productivity boost and real-time customer engagement with Bitrix24

Diamante Associates - Customer Case Study

Diamante Associates is a real estate agency based in La Paz, Mexico, focused on properties throughout Baja California Sur (notably La Paz and La Ventana). To manage sales across three cities, improve lead handling and boost agent productivity, Diamante Associates adopted the Bitrix24 collaboration suite, primarily using Bitrix24 CRM.

Using Bitrix24, the agency centralized inquiries, monitored prospect behavior, and offered immediate multilingual chat support (including saved responses and location/language detection), enabling agents to respond faster and tailor offers by office. Bitrix24 helped Diamante Associates increase team productivity by 10–15% within the first four months and improve customer service, contributing to a higher rate of closed sales.

Diamante Associates

Heather Borquez

Representative