Case Study: H&R Block modernizes mobile authentication, video, and content management with BiTE interactive

H&R Block ships mobile tax apps in 4 days with BiTE interactive

The customer, H&R Block, faced significant challenges in modernizing its mobile applications, which had to handle sensitive tax data and comply with strict security regulations under inflexible annual deadlines. They engaged the vendor, BiTE interactive, as a trusted technical partner to own the entire mobile platform end-to-end, including product strategy, architecture, and engineering for their iOS and Android apps.

BiTE interactive implemented a comprehensive solution that included building a native SAML authentication library (GUA) to eliminate insecure web views, developing a proprietary RTMPS video stack for secure conferencing, and creating internal tools like BiteWriter and BiteLingual to manage copy and translations architecturally. The results were highly successful; BiTE delivered secure, compliant applications on time for four consecutive tax seasons, passed multiple independent security audits, and dramatically reduced copy update cycles from days to minutes, all while protecting the client from potential legal issues like a GPL violation.

H&R Block