Case Study: nextcom IT GmbH achieves rapid growth, faster onboarding and 80% fewer security tickets with Bitdefender GravityZone

nextcom charts rapid growth with advanced cybersecurity

nextcom IT GmbH, a fast‑growing managed service provider in Recklinghausen, was struggling with slow endpoint performance, complex management, and poor reporting from its previous Symantec solution. After evaluating alternatives, nextcom standardized on Bitdefender GravityZone Cloud MSP Security following a product demonstration, attracted by its cloud console, multi‑tenant design, lightweight agents, and ongoing product evolution.

Bitdefender implemented GravityZone across nextcom’s clients—protecting 1,800 workstations and servers and securing environments such as Citrix, VMware, Microsoft 365, Exchange and SQL Server—with layered defenses (machine learning, anti‑exploit, sandboxing, email and device control). The result: onboarding of 50 endpoints now takes 2–3 hours instead of 4–6, security‑related trouble tickets fell by 80%, no disruptive outbreaks have occurred, and nextcom doubled its customer base without expanding its security administration team thanks to Bitdefender.

nextcom IT GmbH

Artur Grass

IT Consultant