Case Study: Cititec Systems achieves 20% growth and slashes security admin time with Bitdefender GravityZone

Cititec protects clients from modern security threats

Cititec Systems, an Australian managed service provider, faced repeated ransomware and malware bypasses, slow endpoint performance, and frequent crashes while using Trend Micro, driving up operational costs and customer disruption. After evaluating alternatives, Cititec Systems chose Bitdefender—deploying Bitdefender GravityZone Cloud MSP Security and Bitdefender Advanced Threat Security (ATS)—for its superior detection, ease of deployment, and manageability.

Bitdefender’s GravityZone and ATS were rolled out across 2,200 client endpoints (Windows and macOS), integrated with Cititec’s Datto RMM, and applied to environments including Nutanix KVM, Microsoft AD, Office 365, Hyper-V, and SQL Server. The Bitdefender solution delivered measurable impact: no breaches in three years, 20% year‑over‑year growth, security administration time cut from 20 to 8 hours per week, security inquiries reduced from weekly to once every six months, and a 30% improvement in endpoint performance.

Cititec Systems

Adrian Waterfall

Operations Manager