Case Study: St. Anthony’s Medical Center achieves zero missed orders and improved physician, patient and service-provider satisfaction with Biscom’s Fax Server & Workflow

St. Anthony’s Medical Center - Customer Case Study

St. Anthony’s Medical Center, a 130‑year‑old, 4,000‑employee hospital in St. Louis serving 225,000 patients annually, struggled with a manual fax workflow that handled up to 25,000 pages per month. Multiple legacy fax numbers and machines led to misrouted orders, missing patient matches, no audit trail, frequent user complaints and a heightened HIPAA risk.

Biscom implemented its FAXCOM fax server and Workflow Enterprise solution to centralize electronic faxing, route documents via OCR and metadata, and provide full search and auditing capabilities. The change eliminated lost orders, reduced paper and costs, greatly cut user complaints, improved physician, patient and service‑provider satisfaction, and simplified HIPAA compliance as adoption expanded from 18 to over 40 departments.

St. Anthony's Medical Center

Sherry Chilton

Director of Admissions