Case Study: Seattle Cancer Care Alliance achieves $200K annual savings and reduces fax errors to under 1% with Biscom FAXCOM

Seattle Cancer Care Alliance Saves Time and Money with Biscom

Seattle Cancer Care Alliance (SCCA), a leading cancer treatment collaboration of Fred Hutchinson Cancer Research Center, Seattle Children’s and the University of Washington, relied on heavy fax use across three locations to exchange patient records. Their legacy analog system handled about 10,000 faxes per month (some up to 800 pages) across 180 lines but was manual and error-prone (20%+ error rate), consumed over 16 staff-hours per day, generated high paper and telephony costs, and created HIPAA compliance risk.

SCCA selected Biscom’s FAXCOM enterprise fax solution for its reliability, usability, and IT compatibility; FAXCOM automated fax routing and workflows, cutting manual scanning and filing time by over 60% (saving 65 person-weeks annually), reducing paper use by 66%, lowering error rates to <1% and increasing capacity five-fold. The deployment delivered roughly $200,000 in annual savings ($100K staff, $40K paper, $60K telephony), improved data security with end-to-end encryption, and was rolled out across multiple departments.

Seattle Cancer Care Alliance

Sandi Clark

Telephony Engineer