Case Study: One of New England’s Largest Commercial Banks achieves secure, streamlined large-file transfers and regulatory compliance with Biscom Secure File Transfer

Regional Bank Streamlines Flow of Confidential Files with Biscom’s Secure File Transfer Solution

A New England commercial bank with more than 900 employees and $5 billion in assets faced mounting regulatory and operational challenges around protecting customer data. Its existing secure email could not handle large mortgage and conversion files, forcing staff to burn DVDs and use overnight courier services—creating security risks, delivery delays, and about ten hours of manual work per week—while slowing onboarding of acquired customers and complicating compliance with FDIC and state mandates.

The bank deployed Biscom Secure File Transfer, a point‑to‑point, audited web solution for large, authenticated file transfers. The tool now handles nearly 100 secure packages per week across lending, compliance, HR, marketing, and other teams, speeding mortgage document exchange, enabling fast, secure onboarding of acquired customer records, reducing courier reliance, and providing transaction logs to demonstrate regulatory compliance to examiners and auditors.