Case Study: Outten & Golden achieves 20% IT help‑desk reduction and secure, fast file transfers with Biscom

Outten & Golden Eliminates File Transfer Challenges with Biscom

Outten & Golden is a New York law firm (35 attorneys, 30 paralegals) that faced inefficient and insecure file‑transfer practices—relying on courier, email, and unmanaged FTP—which created long after‑hours help desk calls, security gaps, and no reliable delivery tracking. IT was heavily burdened managing accounts, permissions, and training external recipients, slowing response times and blocking strategic work.

The firm deployed Biscom Secure File Transfer, a simple web‑based, encrypted delivery system with full audit trails and recipient notifications; implementation took about 30 minutes and users adopted it quickly. Results included a 20% reduction in overall IT help‑desk support, smoother client interactions, reduced email attachment growth, and recovered IT time for higher‑value projects and planning.

Outten & Golden

Arron Johnson

IT Director