Case Study: NUSS Professional Services Group achieves reliable, scalable faxing and major time & cost savings with Biscom Hybrid Fax

NUSS Professional Services Group - Customer Case Study

NUSS Professional Services Group is a Denver‑based emergency shipping and logistics provider that handles urgent, time‑sensitive shipments for major manufacturers and services. The company relied heavily on fax for confirmations, pickup times and proof of delivery but was hampered by an unreliable, capacity‑limited on‑premises fax system, costly hardware and support, VoIP fax issues, and frequent downtime that caused failed faxes and lost operations productivity.

NUSS implemented Biscom’s Hybrid FAXCOM Server with Cloud Fax failover, combining an on‑premises virtual server and cloud backup to ensure business continuity and scalability. The solution now supports more than 1,200 faxes per day (over 36,000 per month), eliminated hundreds of failed faxes, saved the operations team roughly 500 hours per month, reduced hardware and support costs (saving more than $10,000), and significantly improved reliability and customer satisfaction.

NUSS Professional Services Group

Cary Good

IT Manager