Case Study: Massachusetts General Hospital achieves a 104% productivity increase and 65% reduction in cost per record with Biscom Secure File Transfer

Massachusetts General Hospital Streamlines Document Delivery Process with Biscom SFT

Massachusetts General Hospital, a leading Harvard-affiliated medical center in Boston with about 1.5 million patient visits annually, faced an inefficient, paper- and fax-based records process that handled more than 50,000 requests for patient records. The hospital needed an automated, HIPAA-compliant solution with full activity tracking, adjustable security, and the ability to integrate with existing systems.

Mass General implemented Biscom Secure File Transfer, which provides encryption at rest and in transit, Active Directory authentication, an easy “package” delivery workflow, and comprehensive tracking. In two years the system drove a 104% increase in productivity, a 65% reduction in cost per record, enabled roughly 20,000 annual record requests to be completed via SFT, reduced transmission errors and breach risk, and helped the hospital meet meaningful-use objectives while keeping control in-house.

Massachusetts General Hospital

Mark Haas

Associate Director of Health IS