Case Study: INSURICA achieves centralized, always-available faxing and cost savings with Biscom Hosted Fax Service

Large Insurance Agency Solves Cumbersome Fax Challenges by Implementing Biscom’s Hosted Fax Service

INSURICA, a privately held independent insurance agency with about 260 employees across 8 states and 12 offices, faced an administrative headache from heavy multi‑page faxing (roughly 10,000 pages/month per office). Tracking chargebacks and invoices across locations was difficult, their on‑premise fax server was outdated, and office fax lines frequently rang busy.

INSURICA implemented Biscom’s Hosted Fax Service (integrated with Microsoft Outlook and requiring no extra hardware), which delivered searchable PDF inbound faxes, centralized tracking for all 12 offices, fax‑from‑email capability, and eliminated busy signals. The solution deployed quickly with Biscom support, avoided telephone hardware costs, improved user satisfaction, and led to plans to replace fax systems in the remaining offices.

INSURICA

Lee Matthews

Systems Administrator