Case Study: Intermex (money-transfer provider) achieves 50% faster money transfers and fewer fax errors with Biscom FAXCOM

Intermex Uses Biscom’s FAXCOM Solution to Help Workers Support Their Families

Intermex, a leading U.S.-to-Latin America money-transfer processor with more than 3,000 locations and roughly 300,000 confirmation receipts sent monthly, faced an unreliable fax system that caused lost or interrupted confirmations. The resulting delays and repeated troubleshooting wasted staff time and left senders—many with limited phone or banking access—frustrated and anxious about getting money to their families.

Intermex implemented Biscom’s FAXCOM across three data centers in two weeks, choosing it after performance, API, reporting, and ROI evaluations. FAXCOM eliminated frequent fax errors, cut average fax time and troubleshooting effort, and made transfers about 50% faster, improving agent and sender satisfaction and smoothing operations across compliance and marketing.

Intermex

William Vélez

CIO