Case Study: HarborOne Bank achieves secure, compliant document exchange with Biscom Secure File Transfer

HarborOne - Customer Case Study

HarborOne Bank, a $1.9 billion state-chartered co-operative serving consumers and businesses in New England, needed a better way to exchange confidential customer and vendor documents. Existing encrypted email had attachment size limits and lacked the transaction logging required by Gramm-Leach-Bliley and Massachusetts 201 CMR 17 regulations, leaving the bank short on auditability and operational efficiency.

HarborOne deployed Biscom Secure File Transfer, which staff and external partners quickly adopted for self-service, large-file exchanges. The solution cut email storage and size issues, required minimal IT administration, enabled secure replies from external parties, improved commercial lending and mortgage document workflows, and provided strong transaction logs that satisfy auditors and regulatory examiners.

HarborOne

Wayne Dunn

Chief Technology Officer