Case Study: Cape Cod Healthcare achieves faster patient care and increased efficiency with Biscom FAXCOM

Cape Cod Healthcare Improves Customer Service and Efficiency with Biscom

Cape Cod Healthcare, the leading healthcare provider on Cape Cod with more than 5,000 employees and 17 laboratory locations, depended heavily on paper faxing (about 2,200 faxes/week) for scheduling and physician orders. The antiquated, disorganized fax process led to misfiled or lost orders, frequent searches by staff, and delays that negatively affected patient care.

CCHC implemented Biscom FAXCOM with Workflow to provide a centralized, scalable, HIPAA-compliant electronic faxing and auto-filing solution. The change improved document security and organization, cut the time to find and file orders (saving at least 10% of manual scanning/filing time), enabled processing patients in under 15 minutes, and was rolled out across labs and other departments—resulting in better efficiency, higher patient satisfaction, and improved HCAHPS scores.

Cape Cod Healthcare

Laura Vollmer

Manager Rev Cycle, FCC and Scheduling