Case Study: Shields Health Care Group eliminates missed faxes and boosts productivity with Biscom's Fax Workflow Solution

Biscom’s Fax Server Solution Solves Mission-Cricital Business Problems for Shields Healthcare

Shields Health Care Group, New England’s largest network of medical imaging and diagnostic facilities, was struggling with a legacy inbound fax system that couldn’t scale with rising volumes. Missed and misplaced faxes hurt productivity, customer service and posed security risks across more than 50 call center FTEs handling 3,500+ weekly faxes.

Shields implemented Biscom’s FAXCOM Server suite—including Advanced Fax Routing, Docflow, Workflow Enterprise and Job Tracking—to index inbound orders, route by ANI/OCR and enforce role-based workflows. The result: no more missed or mis-indexed faxes, faster processing, higher employee and customer satisfaction, improved security and streamlined document flow with ongoing support from Biscom.

Shields Healthcare

Suzanne Lillie

Management Engineer