Case Study: Barnes Healthcare Services achieves uninterrupted, HIPAA-compliant fax communications with Biscom’s Hybrid Fax Platform

Barnes Healthcare Services - Customer Case Study

Barnes Healthcare Services, a family-owned medical equipment provider with 15 locations serving homecare patients, was facing unreliable web‑based faxing that caused delivery delays, lost customer confidence, and jeopardized time‑sensitive, signature‑required orders and referrals in a largely fax‑dependent industry.

Barnes deployed Biscom’s Hybrid Fax Platform — a virtual server plus hosted failover with the same user interface, SSL security, Active Directory integration and API support — restoring nonstop fax continuity without extra hardware. The solution enabled HIPAA‑compliant comments on inbound faxes, advanced tracking, routing and reporting, shared phonebooks to save time, and ultimately re‑earned customer trust by ensuring fast, accurate document delivery.

Barnes Healthcare Services

Ben McLendon

Director, Information Technology