Case Study: Acclaris achieves non-stop, HIPAA-compliant faxing with Biscom’s Hybrid Fax Platform

Acclaris Sees Benefits from both Hosted and Premises-Based Fax Solutions

Acclaris is a software-enabled service provider for employee benefits reimbursements that processes over 5,000 fax pages a day for 30,000 customers. Because receipts are primarily submitted by fax, unreliable faxing — busy signals, delivery failures and a non-scalable vendor solution — was costing time, money and customer satisfaction, and Acclaris needed a HIPAA-compliant, always-on alternative.

Acclaris implemented Biscom’s hybrid fax platform (on-site FAXCOM Server plus FAXCOM Anywhere hosted failover), which presents an identical user experience with no retraining. The combined solution ensured continuous, secure fax delivery, eliminated bottlenecks, cut support costs, improved productivity and raised customer satisfaction.

Acclaris

Subhadip Chatterjee

VP of Information Technology