Case Study: Wings Financial Credit Union achieves faster, more accurate document processing with BIS, Inc.'s Grooper

Why is Wings Financial Credit Union one of the nation’s top credit unions

Wings Financial Credit Union, one of the nation’s top credit unions, needed a faster, more accurate way to handle the growing volume of paper and electronic documents flowing through its branches and headquarters. Before automation, staff manually entered data, organized files, and shipped paper documents daily, creating delays, errors, and heavy back-office workload. BIS, Inc. provided Grooper to help solve these document processing challenges.

With BIS, Inc.’s Grooper platform, Wings automated classification, OCR/ICR data extraction, validation, and ECM indexing for both paper and electronic documents. The solution eliminated daily shipping costs, reduced manual work by 70%, cut processing time dramatically, and saved 10,140 hours of labor, while speeding downstream data availability by up to 700%. For acquisitions and tax forms, BIS, Inc. helped Wings process documents up to 8x faster and achieve 100% correct data through exception review.

Wings Financial Credit Union

Mario Moraine

Document Solutions Analyst