Case Study: Oklahoma Health Care Authority cuts costs and manual processing with BIS Grooper

How One Agency Drastically Cut Costs and Improved Services

The Oklahoma Health Care Authority (OKHCA), the state agency behind SoonerCare and Insure Oklahoma, was under growing budget pressure and needed a better way to manage large volumes of documents and data. Its legacy document capture tools were limited, relied heavily on manual indexing and barcode separator sheets, and made it difficult to improve efficiency, support staff, and serve members quickly.

BIS, Inc. implemented Grooper to modernize document capture, automate classification and OCR, enable image cleanup, support redaction, and integrate with content repositories. As a result, OKHCA cut indexing time by 70%, built processes four times faster, reduced manual entry, repurposed staff to higher-value work, and improved access to information for audits, legal cases, and member services across the agency.

Oklahoma Health Care Authority (OKHCA)

Ryan Freeman-Smith

Manager