Case Study: Pilot Flying J achieves unified, real-time analytics and boosted store performance with Infor Birst

Pilot Flying J refuels its analytics with Infor Birst

Pilot Flying J, the largest operator of travel centers in North America with more than 750 locations and 28,000 employees, needed to modernize a fragmented IT and analytics landscape. After replacing 25 disparate systems, the company faced siloed, slow legacy reporting and wanted joined-up, real-time analytics across financials, HCM, workforce and asset data that could be shared with every employee.

Pilot Flying J implemented Infor CloudSuites with Infor Ming.le as a single portal and Infor Birst for analytics, embedding dashboards and mobile reporting into the employee portal. The unified platform delivered pixel-perfect and self-service reporting, embedded sales coaching, and role-based security—reducing legacy reports from ~500 to 30, saving about $500K annually, cutting month-end P&L runs from days/hours to minutes/seconds, and giving 28,000 employees real-time visibility that improved decision-making, sales, and customer service.

Pilot Flying J

David Clothier

Vice President of Finance, Treasurer & Controller, CPA