Case Study: Miller Industries achieves 80% faster budgeting and unified, real-time analytics with Infor Birst

Miller Industries hauls out siloed data with Infor Birst

Miller Industries, a Tennessee-based global leader in towing and recovery equipment, faced fragmented, siloed data across multiple plants and systems that left analytics to technical teams and forced executives into slow, manual reporting and reconciliation. This lack of a single source of truth hindered timely decision-making and drained management productivity.

The company implemented Infor Birst as its enterprise BI, integrating with Infor LN and CloudSuite, and used an agile rollout to deliver the first dashboards in three months. The unified, role-filtered dashboards—available on mobile—replaced hundreds of spreadsheets and delivered measurable gains: an 80% reduction in time to create revenue budgets and in manual reporting requests, a 40% drop in past‑due accounts receivable, faster forecasting, improved customer analytics, and plans to extend analytics to distributors and leverage the Infor Data Lake and AI.

Miller Industries

Sias Reyneke

Chief Information Officer