Case Study: Porter Pipe and Supply achieves greater efficiency and customer trust with Infor Birst

Driving growth and customer trust with smarter processes

Porter Pipe and Supply, a trusted provider of pipes, valves, fittings, and HVACR solutions, needed to keep up with rising customer expectations for real-time updates, faster fulfillment, and seamless communication. To address these challenges, the company turned to Infor Birst to help automate critical processes and improve operational efficiency.

With Infor Birst, Porter Pipe and Supply streamlined backorder notifications through email, text, and phone calls, reducing manual workload and improving order transparency. The result was faster responses to customer needs, more efficient operations, and stronger customer trust, helping the company reinforce its reputation for service excellence.

Porter Pipe and Supply