Case Study: Polk County achieves 20% more on-time project deliveries and saves tens of hours per quarter on reporting with Birdview PSA

Improving Reporting and the Use of Resources for Local Government

Polk County’s Board of County Commissioners — a local government organization supporting services across 24 divisions — needed to improve how its in-house marketing services team organized people, tracked time and produced audits-ready reports. Existing tools (FileMaker Pro and Wrike) were poorly adopted, access controls were limited, and managers spent roughly 12 hours a month merging spreadsheets to create reports.

The county replaced those systems with Birdview PSA, using role-based permissions, real-time resource management, BI-powered custom reports, time tracking and intake forms to clean data and balance workloads. The result: clearer visibility into assignments, 20% more projects delivered on schedule and tens of hours saved on reporting each quarter, with a straightforward implementation and ongoing support.

Polk County

Mianne Nelson

Communications Director