Case Study: ICOM Information & Communications L.P. streamlines incoming request management with Birdview PSA

ICOM Information & Communications L.P saves $45K a year with Birdview PSA

ICOM Information & Communications L.P. faced challenges managing over 7,500 diverse customer requests annually without a centralized system, relying on a manual, time-consuming home-grown tracking process. Birdview PSA was implemented to address the lack of a single source of truth and the inefficient manual assignment of incoming requests by the department manager.

The solution centralized all request and project tracking within Birdview PSA, enabling automatic assignment and eliminating double data entry. This resulted in significant time savings, reducing miscommunication, and providing a clear audit trail for compliance. Birdview PSA helped ICOM save approximately $45,000 a year by saving 10 minutes per request for team members and 5 minutes for managers.