Case Study: CyberMark Inc. improves customer experience and time tracking with Birdview PSA

Cybermark Inc. saves 1-2 hours per project with Birdview PSA

CyberMark Inc., a marketing and advertising agency, faced challenges with fragmented project management tools and a lack of proper time logging for its 400+ projects. Their custom-built system, spreadsheets, and databases were inefficient and lacked necessary features. This made it difficult to accurately track billable hours, impacting both operations and client satisfaction. They turned to Birdview PSA for a solution.

Birdview PSA provided a highly customizable platform with tailored workflows, custom reports, and robust time tracking. This solution streamlined CyberMark’s processes, saving an estimated 1-2 hours of set-up time per project. The implementation of Birdview PSA improved workflow adaptability and allowed for detailed client reporting via its API, which significantly increased customer happiness.

Cybermark Inc.