Case Study: CenturyLink achieves 60% productivity increase with Birdview PSA (Easy Projects)

60% Increase in Productivity When Using Birdview PSA

CenturyLink, a global technology leader in hybrid networking, cloud connectivity and security, faced fragmented data and slow, inefficient reporting across multiple merged entities. The escalation management team struggled with scattered systems, limited executive visibility and reduced productivity as a result.

By implementing Easy Projects with custom reports, business intelligence, workflow automation and project tracking, CenturyLink centralized data and delivered real‑time metrics to leadership. The change enabled project creation 50–75% faster, drove a 60% productivity increase, boosted project initiation by 40% and execution by 35%, and reduced delivery‑to‑cash time by 15%, improving billing speed and cash flow.

CenturyLink

Eric Baker

Sr Manager Service Delivery