Case Study: Visiting Angels West Leicestershire achieves CQC Outstanding with Birdie

Visiting Angels, West Leicestershire achieves Outstanding in all 5 CQC categories with Birdie

Visiting Angels West Leicestershire, a domiciliary care franchise, faced the challenge of proving the quality of its care to regulators with minimal notice. Their previous system for compiling evidence for Care Quality Commission (CQC) inspections was clunky and time-consuming. To solve this, they implemented Birdie's care management platform from the start of their operations.

By using Birdie, the agency built compliance evidence directly into its daily workflows. The solution included features like analytics dashboards, automated carer supervision reminders, and SmartPlans, an AI-powered care assessment tool. This approach yielded significant results: alert response times improved by over 50%, care plan writing time was cut by more than two-thirds, and the agency achieved an 'Outstanding' rating across all five CQC categories on its first inspection. Birdie provided the systems that allowed the team to prove their high standard of care effortlessly.

Visiting Angels, West Leicestershire