Case Study: Norvic Healthcare doubles assessment efficiency with Birdie SmartPlans

Norvic Healthcare doubles assessment efficiency with Birdie

Norvic Healthcare, a rapidly growing homecare agency, faced the challenge of urgently onboarding 26 new care recipients while simultaneously preparing for a major compliance inspection. Their existing process for creating care plans was extremely time-consuming, often taking a full day per plan, which would have overwhelmed their small team. They turned to Birdie and its SmartPlans AI-powered assessment tool to find a solution.

Birdie's SmartPlans tool recorded and transcribed initial consultations, automatically suggesting answers to populate the care assessment directly within the platform. This solution doubled Norvic's assessment efficiency, cutting meeting times from three hours to one and enabling them to complete 20 care plans in a single week. The detailed, person-centered plans also helped them pass their inspection with confidence, all without needing to increase administrative staff.

Norvic Healthcare