Case Study: CHD Care at Home improves family communication and transparency with Birdie

CHD Care at Home improves family communication with Birdie

CHD Care at Home, a home care agency group, faced a challenge with its inefficient paper-based records system. This made communicating important information to clients' families difficult and delayed, which was highlighted after a 'Requires Improvement' CQC rating. To build trust and improve communication, they partnered with Birdie to find a digital solution.

By implementing Birdie's software, including its Family App, the agency digitized its record-keeping and provided family members with real-time visibility into care. This transparency was greatly appreciated by families and freed up staff time, allowing for the creation of a new "Client of the Day" initiative. The solution from Birdie helped CHD Care at Home deliver more responsive care and foster stronger, more collaborative relationships with clients' families.

CHD Care at Home