Case Study: Azure Care achieves CQC Outstanding with Birdie

Azure Care achieves CQC Outstanding with Birdie in 1–2 days

Azure Care, a Kent-based homecare provider, faced the challenge of proving its high-quality care to achieve an 'Outstanding' CQC rating. Their previous clunky system scattered information across different platforms, creating administrative inefficiencies and a critical lack of visibility into their operations. To overcome this, they partnered with Birdie for its complete care management solution.

By implementing Birdie's end-to-end system and its Birdie Analytics tool, Azure Care consolidated all care and operational information into one place. This provided powerful data insights, saving 15-25% in admin hours weekly. Key results included reducing CQC inspection prep time to just 1-2 days, increasing visits meeting scheduled duration from 72% to over 95%, and slashing alert resolution times from 24 hours to 1-3 hours. Birdie empowered Azure Care to not only manage care but actively improve it, ultimately helping them achieve their coveted 'Outstanding' rating.

Azure Care