Case Study: HSLDA achieves faster bug reporting and less manual work with Bird Eats Bug

How HSLDA dramatically improved processes & time spent dealing with bugs by automating bug reports

HSLDA, a US-based organization providing legal representation to homeschooling families, faced a time-consuming and frustrating challenge with its manual process for finding and reporting bugs. Their developer, Rachel Bell, needed a tool to capture comprehensive information from various environments to help her team debug faster, as their non-standardized method led to confusion and lengthy back-and-forth communication. They turned to the vendor Bird Eats Bug for a solution.

Bird Eats Bug implemented its intuitive bug reporting tool, which auto-captures screen recordings and technical data like console logs and browser information. This solution created data-rich, easily shareable bug reports in just a few clicks. The result was a dramatic time savings for HSLDA, eliminating hours of previously necessary manual work and creating a solid, streamlined flow for the entire team.

HSLDA

Rachel Bell

Salesforce developer