Case Study: Hyatt Hotels Corporation achieves 20% reduction in purchasing spend and 70% faster invoice processing with BirchStreet Systems

Hyatt Hotel Corporation - Customer Case Study

Hyatt Hotel Corporation, a global hospitality leader managing 850+ properties with more than $4.4 billion in revenue, sought to modernize procurement by moving to a cloud-based, paperless PO system and centralizing purchasing and accounting to gain better spend control and forecasting. After a competitive selection, Hyatt chose BirchStreet Systems for its hospitality expertise and cloud procurement solution that supports automated workflows, supplier interaction, and AP 3‑Way Auto Match.

BirchStreet Systems implemented its cloud procurement platform—including automated procurement workflows, supplier collaboration, inventory management, and robust reporting/dashboard capabilities—and deployed the AP 3‑Way Auto Match module. The implementation delivered measurable impact: 40% savings in invoice-processing labor costs, 70% faster invoice processing, a 20% reduction in overall purchasing spend, 2–5% savings as a percentage of total spend, and 80% purchasing compliance, enabling tighter budget control and improved financial operations.

Hyatt Hotel Corporation

Anne Hanch

Senior Vice President of Global Procurement