Case Study: Crescent Hotels & Resorts achieves organization-wide cost control and a 9% boost in purchasing compliance with BirchStreet Systems

How Crescent Hotels & Resorts enable to Cost Control Across the Organization With BirchStreet

Crescent Hotels & Resorts, a management company overseeing a diverse portfolio of full-service branded and independent hotels across the U.S. and Canada, needed a cost-effective, scalable way to centralize purchasing and strengthen financial controls. To create a one‑stop P2P process that improved compliance and could grow with new properties, Crescent turned to BirchStreet Systems, deploying its e-Procurement Solution and AP 3‑Way Auto Match.

BirchStreet Systems implemented e‑procurement and automated AP matching, delivering immediate time-to-value: Crescent realized a 9% increase in purchasing compliance, greater predictability in budgets, and a drastic reduction in paper invoicing through electronic invoicing that improved supplier relationships and supported the bottom line. BirchStreet Systems’ solution also freed staff to focus on revenue-generating priorities like guest satisfaction and quality assurance.

Crescent Hotels & Resorts

Jacki Gvozdich

Corporate Director of Purchasing