Case Study: Four Seasons Hotels & Resorts achieves <3-day invoice cycle and 10–20% spend savings with BirchStreet Systems

Four Seasons Hotels & Resorts sets the foundation for digital transformation across procurement and Finance departments

Four Seasons Hotels and Resorts faced decentralized, paper-based accounting and purchasing across 100+ properties, with high overhead, no spend visibility and non‑standard processes. To centralize spend, improve control and automate Procure-to-Pay, Four Seasons selected BirchStreet Systems to deploy its cloud P2P/eProcurement platform, including eProcurement, AP 3‑Way Auto Match, e‑invoicing, inventory and recipe management, and to integrate with existing systems.

BirchStreet Systems implemented a unified cloud P2P solution that standardized workflows, enforced compliance and automated invoicing and matching; as a result invoice cycle time fell from 10 days to under 3, e‑invoicing adoption rose to 90% for 1.8 million annual invoices, compliance improved from 40% to 90%, invoice processing costs dropped 50–70%, and Four Seasons achieved 10–20% savings on annual spend with immediate global spend visibility.

Four Seasons Hotels and Resorts