Case Study: National Health Plan Service Provider closes the colorectal cancer care gap with BioIQ

How BioIQ Helped a National Health Plan Close the Colorectal Cancer Care Gap and Engage Its Most Difficult-toReach Members

National Health Plan Service Provider, a national health plan serving 30 states, needed a better way to close its colorectal cancer care gap and engage hard-to-reach members. Before partnering with BioIQ, only about 12% of its eligible population received a colonoscopy each year, and the plan wanted to make preventive screening easier for middle-aged members who were often difficult to reach.

BioIQ implemented an at-home, no-cost fecal immunochemical test (FIT) screening program, supported by member communications, kit fulfillment, lab processing, reporting, and follow-up for positive results. The program helped approximately 87% of members receive negative results and identified about 9% with positive results who were then referred for colonoscopy, while also improving member engagement and helping the plan close an important care gap.