Case Study: Top LATAM Bank boosts fraud prevention and cuts false positives with BioCatch

Top LATAM Bank Drastically Increases Fraud Prevention & Reduces False Positives by 66% with Behavioral Biometrics

Top LATAM Bank, a large financial institution in Latin America, was struggling with a surge in account takeover fraud. Its existing transaction monitoring system was catching less than half of fraudulent activity and generating too many alerts and false positives, creating an overwhelming workload for fraud teams and a poor customer experience.

To strengthen its fraud controls, Top LATAM Bank added BioCatch’s behavioral biometrics solution to its fraud prevention stack. BioCatch boosted fraud detection to over 90%, cut fraud alerts requiring investigation by 70%, and reduced false positives by 66%; the vendor also helped create a custom real-time prevention approach that automatically logged out high-risk sessions, stopping more than twice as much fraud as the bank’s existing transactional controls.