Case Study: Top Card Issuer protects senior customers from fraud with BioCatch

Top Card Issuers Partners with BioCatch to Protect Senior Citizens from Fraud and Saving Millions

Top Card Issuer partnered with BioCatch to tackle elder fraud and identity theft in credit card account opening. The issuer found that a disproportionate share of fraudulent applications came from applicants aged 60+, and genuine senior applicants were being pushed through extra verification steps, creating friction, abandoned applications, and lower customer satisfaction.

BioCatch implemented its Account Opening Protection solution with age analysis, using behavioral biometrics to compare an applicant’s behavioral age with their declared age during onboarding. The result was a 20% uplift in detection at the highest risk level, while maintaining a low 0.5% false positive rate, and one issuer realized a $3.5M ROI from reduced fraud losses, lower operational costs, and new revenue.