Case Study: Large Australian Bank Stops Fraudulent Payments and Mule Operations with BioCatch

Large Australian Bank Disrupts Mule Operations and Stops Over 90% of Fraudulent Payments Using Behavioral Biometrics & Device Intelligence

Large Australian Bank faced rising account takeover and mule-account fraud as cybercriminals used stolen credentials to access customer accounts, initiate fraudulent payments, and launder stolen funds. To strengthen its existing Enterprise Fraud Platform and reduce customer friction, the bank turned to BioCatch for behavioral biometrics and device intelligence.

BioCatch helped the bank improve risk profiling across digital channels, detecting more than 90% of fraudulent payments before they were made. In the first year, the bank identified over 2,000 mule accounts with a 1:1 genuine-to-fraud ratio and cut identity-theft-related losses from account takeover by 70%, while also laying the groundwork for broader scam and mobile app protection.