Case Study: Top-5 U.S. Card Issuer achieves $10M annual uplift with BioCatch Behavioral Biometrics

A Top-5 U.S. Card Issuer Realizes $10M Annual Uplift by Detecting New Account Fraud and Accepting More Credit Card Applications Using Behavioral Biometrics

Top-5 U.S. Card Issuer, one of the largest credit card issuers in the U.S., was struggling with millions of dollars in new account fraud from stolen personal information and synthetic identities. Its existing identity checks and device reputation controls were not enough to reliably separate genuine applicants from fraudsters, while manual review processes also created friction and drove application abandonment.

To address this, Top-5 U.S. Card Issuer implemented BioCatch’s behavioral biometrics platform, specifically BioCatch Account Opening Protection, to analyze digital behavior during the application flow and generate real-time risk scores. BioCatch helped increase fraud detection to over 90%, improve customer acquisition, and reduce false declines, delivering a 12x ROI and more than $10M in annual uplift; the issuer also confirmed 99.93% of applicants approved by BioCatch were genuine, and age-analysis enhancements helped detect 20% more fraudulent applications at the highest-risk level.