Case Study: Top 5 UK Bank reduces fraud and friction with BioCatch

A Top 5 UK Bank drastically reduces account takeover fraud and creates an adaptive customer experience

Top 5 UK Bank faced escalating account takeover fraud that was bypassing existing device intelligence and transaction monitoring controls, while also creating heavy customer friction across the account lifecycle. To address this, the bank turned to BioCatch behavioral biometrics to strengthen protection without adding more intrusive steps for customers.

BioCatch expanded its behavioral biometrics solution beyond payments to cover login, password resets, account changes, payees, internal transfers, and instant loans, enabling risk-based decisions in real time. The results included up to a 30% reduction in fraud alerts, a 95% reduction in friction during credential re-enrollment, about £300K in monthly savings from APP fraud detection, and £1.5M in prevented instant-loan fraud losses over six months.