Case Study: Unity College improves user access and reduces password-related support with BIO-key PortalGuard

Unity College reduces password-related support tickets with BIO-key

Unity College, a sustainability science institution, faced challenges with user adoption of its IT services and an overburdened help desk due to password-related issues. They sought a solution to streamline access and improve security. The vendor BIO-key implemented its PortalGuard solution to address these challenges.

BIO-key's PortalGuard provided a central login portal with single sign-on (SSO) and self-service password reset (SSPR) capabilities. This unified access to applications, improved the user experience, and significantly reduced password-related support tickets for the IT help desk. The solution also positioned Unity College to implement future two-factor authentication.

Unity College